Ana's House Cleaning Services, Framingham MA

Ana’s Cleaning Services Frequent Question Asked & Policies

– The First Time…
Upon inspection of your home, the Ana’s Cleaning Services manager will assign two costs: one for the first time Cleaning and one for the normal cleanings.
First time cleanings usually take all day and their purpose is to bring your home “up to speed” so that the normal Cleanings go on smoothly from that point on.

– Do you provide the Cleaning Products?
The first time we do provide the products (unless the client prefers certain products) but after we are done we will leave a list of what products we will need for the next cleaning

– What is your cleaning schedule changes policy?
Weekly and Biweekly cleaning customers have to contact us no less then 48 prior to their next cleaning if the customers fail to do that they will have to pay for the cleaning.

– Monthly Cleaning Customers
Unlike Weekly & Biweekly customers, monthly customers will receive a phone call 1 day prior to their next scheduled cleaning. You can request any weekday before your next cleaning date, which would be 4 weeks (28 days) from your last cleaning.

Monthly customers are not allowed to SKIP a cleaning due to the length of time between cleanings. If a Monthly customer needs to reschedule, the day must be rescheduled to the same week of scheduled service. If there is a deviation from this, we will charge $45/hr to return your home to our standard of clean, and we will do our best estimate how many hours it should take to return your home to that standard

– What is your cleaning service schedule cancellation policy ?
All Skips & Reschedules should be brought to the attention of our Manger within “48business hours” of your cleaning. For example, if you are calling to cancel a Monday cleaning, please call by Thursday morning.
If 48 business hours is not provided to us, or we are unable to access your home at the time of cleaning, you will be required to pay the entire cost of the missed cleaning.

– What if I can’t be at home to “greet” the teams every time I have service?
There are two options available:
1. You may leave the key(s) in a designated, pre-arranged location on your property. Please notify us upon doing so.
2. We will be able to keep a copy of your building / apartment key on file at our Main Office.

– What type payment methods are excepted?
Cash checks or pay pal. if your check doesn’t have funds you will be charged a certain rate.

– Do you have a referral program?
We encourage word-of-mouth referrals and offer a $10 credit towards anyone’s account who refers someone that becomes one of our regular customers.
* Please make sure that the person you are referring mentions your name at the time of Initial Estimate.

– What do you mean by “Cleaning Crew” (aka: “The Girls”)?
Typically, our residential cleaning crew consists of two women, each of which has been thoroughly trained to clean your home in the most productive & timely fashion.
Office & commercial cleanings sometimes require more team members, however this varies from job to job.

– Will I always have the same Cleaning Crew?
We  understands how important it is to have someone knowledgeable frequent your home. For a majority of situations, provided you stay on the regular schedule, you will see the same faces week after week. Occasionally, however, schedule changes may require us to send a different team. It is advised that if you have any specific cleaning requests, they should be brought to the attention of our manager . This will insure that all of your specific needs are met, regardless of who services your home.

– The girls did another great job! How can I tip them?
You are more than welcome to provide a gratuity to the girls, however it is asked that this be left separately from your service payment and in cash, preferably in an envelope labeled: “For the Girls”. Any tips added onto the regular cost of cleaning will NOT be processed.

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